The Department of Network & Technical Services (DNTS) web application is a comprehensive solution designed to streamline and manage various technical service requests within the department. Developed using ReactJS for the frontend, Node.js for the backend, and PostgreSQL for the database, the application encompasses several key features aimed at enhancing efficiency and accountability. It facilitates the management of technical assistants by allowing administrators to create, update, and manage their profiles and responsibilities. The application also includes functionality for handling requests related to CCTV installations, computer repairs and reformatting, software installations, and computer set deployments. Users can submit detailed request forms for each type of service, which are then processed and tracked through the backend. Additionally, the application manages the tracking and recording of hardware returns, ensuring accurate monitoring of all assets. To support these features, the application leverages ReactJS's dynamic component-based architecture, Redux for state management, and Material-UI for an improved user interface. Node.js and Express.js handle server-side operations, while PostgreSQL provides robust data management capabilities. Challenges such as managing concurrent requests and ensuring data security were addressed through optimized database queries, secure data transmission, and comprehensive validation techniques. The result is a scalable and efficient system that significantly improves request handling, accountability, and overall departmental operations. This case study highlights the effective integration of modern technologies to create a user-friendly and functional web application for the DNTS.